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Frequently asked questions
What do I need to rent a car?
To rent a car, you will need a valid driver’s license, a credit card in the renter’s name, and proof of insurance. International renters will also need a valid passport and an international driver’s permit.
How old do I need to be to rent a car?
The minimum age to rent a car is typically 18 years old. However, renters under the age of 25 may be subject to a young driver surcharge.
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation online or by contacting our customer support team. Please note that changes to your reservation may affect the rental rate, and cancellation policies may apply.
What is included in the rental rate?
The rental rate includes the base rental price, taxes, and standard insurance. Additional options such as GPS, child seats, and additional insurance coverage are available for an extra fee.
Is there a mileage limit?
Most rentals include unlimited mileage. However, some rental agreements may have mileage restrictions. Please check your rental agreement for details.
What happens if I return the car late?
If you return the car late, you may be charged an additional fee. The late fee is typically calculated based on the hourly or daily rate. Please contact us if you anticipate returning the car late.
Can I add an additional driver to my rental agreement?
Yes, you can add an additional driver to your rental agreement. The additional driver must meet the same rental requirements and may be subject to an additional fee.
What should I do if the car breaks down?
If the car breaks down, please contact our customer support hotline immediately. We will provide assistance and arrange for a replacement vehicle if necessary.
Are there any restrictions on where I can take the rental car?
Yes, there may be restrictions on taking the rental car out of the country or to certain areas. Please check with us beforehand if you plan to travel outside the local area.
How do I extend my rental period?
To extend your rental period, please contact our customer support team before the end of your current rental agreement. Extensions are subject to availability and may incur additional charges.